Step 4 Items Despatched

Returns and Exchanges

Returns

Items must be unworn, unused and in original packaging. For hygiene reasons, briefs, singlets, swimwear and socks cannot be returned.

Schools should pack items with a completed returns form and contact State Schools Relief to arrange collection.

Contact us

Returns policy

Our returns policy is available for review below.

Returns Policy

Exchanges

To request a different size or item:

  • Submit a new application via the portal
  • Select category ‘Financial Hardship’ and complete all details
  • Include the original application reference number

Applications are processed within 72 hours.

For parents and carers

If you are a parent or carer seeking support, please contact your child’s school directly.

All welfare applications must be submitted by the school on behalf of the student.

Your school will discuss your situation confidentially and manage the application process.

State Schools Relief does not provide cash assistance.

For schools

School staff seeking further information may contact our office directly on 03 8769 8400 or email contact@ssr.net.au.

Guides and portal resources are available via the portal.