Program FAQs
How can we help?
This page provides answers to common questions about our support programs. If you cannot find the information you’re looking for, please contact us directly.
Program questions
Who can submit an application?
Applications must be submitted by authorised school staff on behalf of the student.
Do families need to provide proof of hardship?
No. Schools determine eligibility based on their knowledge of the student’s circumstances.
Approved items are usually despatched within 3 business days of approval.
Items are delivered directly to the student’s school in plain packaging to protect privacy.
Does State Schools Relief provide cash assistance?
No. Support is provided through direct supply of items or vouchers for approved suppliers.
Who should parents contact about an application?
If you are a parent or carer seeking support, please contact your child’s school directly.
The school principal, assistant principal, or wellbeing coordinator can discuss your situation confidentially and manage the online application to State Schools Relief on your behalf.
All applications for support must be submitted by the school on behalf of the student. State Schools Relief does not provide cash assistance.
If your family needs extra support, you’re not alone. There are many organisations across Victoria that can help with things like food, financial assistance, housing, and wellbeing. At https://askizzy.org.au/ you will find a list of trusted services to help you find the support that’s right for you.
